Reviewer:
Unregistered User
Owned a unit in this building

Reviewed on Jun 8 2012


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"Stuck in elevator"

One morning on my way to work at 4:40am the elevator came to a sudden stop on the 5th floor. Stuck. Pushed the help button and spoke to someone. 25 minutes later the concierge knocked on the elevator door. They contacted the elevator company and would be there within the hour. I said why not call the fire department nearby to get me out, he said they dont come for people stuck in elevators. The concierge also told me that they would check on me later. At approx. 6:10am I heard noises and a hand prying the door open; it was the elevator repair guy. During the time from 5:05am to 6:10am, noone checked in on me. I emailed condo management asking why it takes 1 1/2 hrs to get someone out of an elevator. I could have been leaving because of an emergency. I also asked them for an hour of lost wages as I was late for work. She was not empathetic, did not apologize and said she would get back to me shortly. 10 days later I still no response so I emailed her. Within an hour I had a response. The condo board said I was not entitled to an hour of wages and an hour was a normal time frame to get someone out. (I was in there for 1 1/2hrs). No apology. No sense of concern. I find a luxury condominium complex such as this should have A) better sensitivity and B) implement a better solution. I have claustrophobia but someone may have it worse. I don't wish getting stuck in an elevator to anyone it's not a good feeling. tks

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	Comment on this Review: unregistered user on June 8 2012: thats ridiculous! I would have died. unregistered user on June 18 2012: No apology?? Thats lame.The least they could do is be empathetic. unregistered user on July 1 2012: Disgusting!!! I would only take the stairs if I knew that had happened. Too claustrophobic to risk this. Write a comment about this review Enter image text: